Guidance to Drive Success in School, Work, and Life.

DSS counselor in the ARISE Lab smiling at her students

DSS counselors provide specialized disability-related academic counseling, registration assistance, educational and vocational goal setting, and identification of accommodations. Counselors refer to other services and programs on campus, and to service agencies in the community. 

Set Up a Counseling Appointment

A photo of two DSS counselors holding a "We Love NOCE" sign.

Disability Support Services is strongly committed to increasing access to counseling services—whether in-person or online! Counselors are available for scheduled online appointments and virtual drop-in support during regular business hours.

To set a scheduled online appointment, please call the DSS office 714.484.7057 or e-mail

Virtual counseling appointments are available by phone or online video meeting options (Zoom or Cranium Café).

Online video counseling appointments allow students and counselors to share and review necessary documents live. However, students are not required to have their cameras on to participate in a video appointment.

Students can meet with a DSS counselor for a 10-15 minute Drop-In Counseling session through the Cranium Café virtual lobby.

  • Please note that drop-in sessions are provided on a first come first serve basis.
  • The virtual lobby may be closed 30 minutes early if there are a high volume of students waiting for assistance.

Review the chart below to decide the best online counseling service option.

Scheduled Counseling AppointmentExpress Counseling Virtual Lobby
New Student DSS IntakeProgram Information
Academic & Vocational CounselingNew Student Process
Assistance with AccommodationsRegistration Assistance
Learning Disability AssessmentCanvas Support
Mental Health SupportCommunity Referrals
  • How to Use Express Counseling

    Express Counseling Button

    How to Use Express Counseling

    Use DSS Express Counseling during regular office hours for assistance by following the steps below:

    1. Click on Express Counseling using Google Chrome or Mozilla Firefox internet browsers.
    2. Carefully read the Informed Consent Statement. (Select Agree to continue).
    3. Log in as a current student with the NOCE Portal.
    4. If you do not have an NOCE Student ID, log in with Guest Registration.
      • You will need an active email account that you can verify when you register.
      • A photo of the guest login page
      • Need extra help?
    5. Now you are in the Virtual Lobby! Stay in the DSS Cranium Café virtual lobby (waiting room) and keep your browser window open. If you close your browser, you will exit the lobby and will need to re-enter.

    A counselor will see you as soon as they are available!

  • How to Prepare for your Counseling Appointment

    Please have the following items available for your counselor appointment:

    1. Disability verification (ex: copy of most recent IEP, Psycho-Educational Evaluation, or Triennial Evaluation signed by the school psychologist; verification from medical or licensed professional; Regional Center IPP/CDER; etc.)
      • If no verification is available, please indicate if you are interested in a learning disability assessment.
    2. The names, phone numbers, and e-mails of two emergency contacts.
    3. The name, phone number, and e-mail of your service coordinator IF you are a consumer of Regional Center.
    4. A list of current medications you are taking (dosages and purpose(s) for each medication).
    5. A Student ID or California ID (we request an ID to have your student photo taken in our system).
  • Privacy and Confidentiality
    • For privacy and confidentiality, find a private and quiet location where you can communicate comfortably. We recommend you log in using a secure computer.
    • Be sure to update your phone number and email in myGateway. You will receive instructions if there are technical difficulties, and your counselor needs to use another option for communication (i.e., Zoom or a phone call).

Meet the DSS Counseling Team!

A photo of DSS counselor Kristina De La Cerda
Kristina De La Cerda


A photo of DSS counselor Christina Lakeman
Christina Lakeman


A photo of DSS counselor Rosie Navarro
Rosie Navarro


A photo of DSS counselor Michelle Patrick-Norng
Michelle Patrick-Norng


A photo of DSS counselor Casey Sousa
Casey Sousa


A photo of DSS counselor Kim Thompson
Kim Thompson


Learning Disability Assessments

Learning disability assessments are available for students who are struggling in their classes. Experienced Learning Disabilities (LD) Specialists meet with students to learn the nature and possible causes of their academic difficulties. The LD Specialist then determines if a free assessment is warranted to assess for learning disabilities. Students confirmed to have learning disabilities can be eligible for DSS accommodations and support services. 

Counseling & Student Support Pages