Start the Path to a Career as a Secretary or Administrative Assistant!

The Business Information Worker (BIW I & BIW II) certificates are designed, as a series of certificate options, to prepare students for entry-level office and administrative support job positions.

A photo of a student's hands on a keyboard.

The Business Information Worker (BIW I & BIW II) Certificate Program was designed as the first level in a series of certificate options to prepare students for entry-level office and administrative support in a variety of job positions, including general office clerks, retail salespersons, customer service representatives, receptionists, and information clerks.

What You’ll Learn

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As an administrative assistant, you’ll help your office run more efficiently. Often, this involves managing information: setting up meetings and appointments, organizing files, and providing information by phone and email. Some roles may also include doing research and managing projects.

You’ll get training on the latest business computer software, practice interviewing, and develop the skills to become a valuable administrative team member.  

Career Highlights and Opportunities

  • English language proficiency – reading, writing, and speaking skills usually at or above an ESL (English as a Second Language) Intermediate High level.
  • Time management.
  • Active listening.
  • Basic computer and software knowledge.
  • Character skills like integrity, dependability, independence, and attention to detail.
  • Secretary
  • Administrative Assistant
  • Administrative Associate
  • Office Assistant
  • Clerk Typist
  • Administrative Specialist

Frequently Asked Questions

  • What do I receive when finished and how long does it take?

    Students who complete the Business Information Worker I program receive a certificate. The program can be completed in as little as 9 months.

  • How much does it cost?

    The Business Information Worker I courses are tuition-free. However, students are responsible for covering the cost of textbooks, software, course supplies, and a parking pass.

  • What are the jobs and how much do they pay in California?

    Career opportunities include positions such as secretary, administrative assistant or associate, office assistant, or clerk typist.

    • Number of jobs in 2018: 159,382
    • 2018-28 projected job growth: 2%
    • Entry-level pay in 2018: $26,624/annually, $12.80/hour
    • Median pay in 2018: $34,424/annually, $16.55/hour

    Note: Salary and employment outlook is for Orange County, CA, and will vary depending on skill, experience, employer, and geographic location.