Frequently Asked Questions


I Forgot My:

Student/myGateway ID number

1. I was previously enrolled but I don’t remember my Student/myGateway ID number. How do I get my Student/myGateway ID number?

Click “Forgot username” under Login on myGateway (noce.edu/mygateway). Or email starhelp@noce.edu with the following information:

  • Full Name
  • Date of Birth
  • Telephone Number or Address
  • Statement: “May I have my Student ID number?”

E-mail Address

2. I don’t remember what email I used on my account. How do I check?

Email starhelp@noce.edu from the email address you would like to use as your preferred email. Please provide the following information:

  • Full Name
  • Student/myGateway ID number (if available)
  • Date of Birth
  • Telephone number or Address
  • Statement: “Please update my preferred email address.”

Password to myGateway and Canvas

3. I forgot or have not created my password to myGateway and Canvas. How can I change or create it?
Screenshot of the mygateway login page

Click “Forgot password?” under Login on myGateway. Or Canvas (noce.edu/canvas)

  • Enter your Student ID (also known as your myGateway username).
    • If you don’t know your Student ID, choose the “Forgot Username” link on the log-in page.
  • Choose the “Forgot Password?” button to continue.
  • Enter 6-digit One Time Passcode (OTP) sent to your email address or phone number and click “Continue” (Learn more about OTP 2 Factor Authentication).
  • Type a new password of your choosing twice and click “Continue.”
  • Click “Continue Logging In” and use a new password for successful login. 

I Need:

Student email address

4. How can I request a student email address?

Follow the instructions on how to access your @student.noce.edu e-mail address: How to access your student e-mail address

Laptop

5. How can I request a laptop?

You can request a laptop with Student Technology Support Services. Please visit noce.edu/laptop to request a laptop loan. For additional questions please contact StudentTechSupport@noce.edu or visit the Student Technology Support Services page.

Information about the DISABILITY SUPPORT SERVICES (DSS) Program

6. How can I get information about the DISABILITY SUPPORT SERVICES (DSS) Program?

Follow the link to find information about the Disability Support Services (DSS) Program: Programs for Adults with Disabilities Information
Contact Information: Disability Support Services Program, 714.484.7057 or disabilitysupport@noce.edu

Appointment with a DISABILITY SUPPORT SERVICES (DSS) Counselor

7. How can I make an appointment with a DISABILITY SUPPORT SERVICES (DSS) Counselor?

Contact the Disability Support Services (DSS) Program at 714.484.7057 or disabilitysupport@noce.edu and provide the following information:

  • Full Name
  • Student/myGateway ID number (REQUIRED)
  • Telephone Number
  • Morning or Evening Availability
  • Statement – “I would like to make an appointment with a Counselor.”

If you do not have Student/myGateway ID number, please apply for one using the following link: noce.edu/apply


Registration & Enrollment:


Technical Questions

17. I chose “Forgot Password” and received the error message “Invalid Username Provided” after typing my ID number in the Username field: 

Please contact starhelp@noce.edu with the information below to update the email on file. Once updated re-attempt the “Forgot Password” steps as listed in Question 2.  

  • Full Name 
  • Student ID 
  • Date of Birth 
  • Telephone number or Address  
  • The statement “Please update my preferred email address”  

18. I reset my password and receive the error message “Ellucian – Contact system administrator”  

Email ishelpdesk@nocccd.edu with the following information:  

Subject: myGateway log-in error  

Full Name – Student ID# – Statement “I am receiving an Ellucian error message after resetting password”  

19. I applied and received my CCCID but cannot log into myGateway, what can I do?

This means you have completed part 1 of 2 of the application. Please log back into your application to complete part 2 by clicking the following link: Apply (opencccapply.net)
Instructions: How to Apply to NOCE – Application Part 2

20. How can I update my name if it is spelled incorrectly or I have made a change?

Please complete the “Student Information Change Form” (download here) and submit it to starhelp@noce.edu with the following:

  • Copy of government-issued photo ID with the correct/updated name (example: driver’s license, passport)

AND

  • Legal document confirming previous name (example: marriage license, court request, or previous driver’s license)

You may also find the form by visiting the NOCE Records Forms page by following the link: Visit Records Office Forms Page

21. What if I received a “COHORT RESTRICTION” error in myGateway/webstar when trying to register for a class?

This means the course requires an Online Orientation before registration. Please follow instructions and complete appropriate Orientation: How to complete Online Orientation

22. I tried registering but I am receiving a “Call Starhelp” or “Call CTE” error, what can I do?

Email starhelp@noce.edu with the following information:

  • Full Name
  • Student/myGateway ID number
  • CRN(s) of course(s) you would like to add

You will receive a confirmation email if you were registered, waitlisted, or require pre-requisites.

23. I do not see my course in Canvas, what can I do?

First, confirm your registration online by following the instructions in the link: How to Confirm your Class Schedule.

  • If you are not registered, please follow steps in question 10 to complete registration.
  • If you are registered, please refer to question 14 to identify when your course will appear in CANVAS.

Need more help? please contact 714.808.4679 or email starhelp@noce.edu

24. I need technical help with Canvas and/or ZOOM, who can I contact?


Course and Program Questions

25. How can new or returning students register for the CAREER TECHNICAL EDUCATION (CTE) Program?

Click on the following link to find the steps you need to register in Career Technical Education (CTE) classes, visit CTE Registration Steps

Then click on “New Students” OR “Returning Students” to find appropriate steps. Contact Information: Career Technical Education Program, 714.808.4915 or careers@noce.edu

26. How can I get information about the COLLEGE PREPARATION Program and Courses?

Follow the link to find information about the College Preparation Program: College Preparation Program Information
For registration steps for new and returning students, follow the link: College Preparation Classes Registration Steps

Contact Information: Juliana Fariña, 714.808.4607 (option 4) or jfarina.ah@noce.edu

27. How can I find and/or register for PERSONAL ENRICHMENT – COMMUNITY SERVICES Courses such as Notary Public, Business & Professional Development, Fine & Applied Arts, Language Arts, and Physical Fitness?

Follow the link below and complete steps 1 through 4: Personal Enrichment Course Registration Steps.
Contact Information: Personal Enrichment – Community Services part of Lifeskills Education Advancement Program (LEAP): Community Services, 714.808.4909 or grow@noce.edu

28. How can a new or returning student register for ENGLISH AS A SECOND LANGUAGE (ESL) Courses?

Follow the link to find the steps you need to register in the English as a Second Language (ESL) Program: ESL Registration Information. Then click on “New Students” OR “Returning Students” to find appropriate steps.

Contact Information: English as a Second Language Program, 714.808.4638 or ESL4ALL@noce.edu

29. How can new or returning students register for the GED/HiSET PREPARATION Courses?

  • NEW STUDENTS Click on the link below and follow steps 1 through 4 at the top of the webpage.
  • RETURNING STUDENTS Click on the link below and follow steps 1 through 2 at the bottom of the webpage.

GED/HiSET Course Registration Steps

30. How can new or returning students register for the GED/HiSET PREPARATION OPEN ENTRY LAB?

For Fall Semester August 15, 2022, through December 16, 2022:

In-Person 

Register: Log in to myGateway and register for ABED 105 – NOCE Learning Center – CRN 50502  

Attend learning at your own pace during operating hours below: 

Anaheim Learning Center: 1830 W Romneya Dr.; Anaheim, CA 92801 
Floor 1 Room 140, Monday – Thursday: 8:30 a.m. – 7:50 p.m.  
714.808.4583 or anaheimlearningcenter@noce.edu 

31. What is the difference between the HIGH SCHOOL DIPLOMA Program and the GED/HiSET PREPARATION Program?

Click on the following link to visit GED/HiSET Preparation Information.
It will take you to the “GED/HiSET Preparation” page; then scroll down to “High School Diploma vs. GED/HiSET” to find important facts to consider when trying to decide whether registering for the High School Diploma Program or the GED/HiSET Preparation Program.

32. How can new or returning students start the HIGH SCHOOL DIPLOMA Program?

  • NEW STUDENTS Click on the link below and complete steps 1 through 7 at the top of the webpage.
  • RETURNING STUDENTS Click on the link below and scroll down to “Returning Students: Register for Classes”.

High School Diploma Registration Steps

To review your remaining requirements, be sure to make an appointment with a Counselor at 714.808.4682 or email counseling@noce.edu

33. How can I register my children for KIDS’ COLLEGE CLASSES?

Follow the link below and complete steps 1 through 4 under “Registration Steps” to register your child in NOCE’s Kids’ College and Teen Program Courses: Kids and Teens Courses Registration Steps

Contact Information: Kids’ College and Teen Program: Part of the Lifeskills Education Advancement Program (LEAP): 714.808.4909 or grow@noce.edu

34. How can I register for LOVE & LOGIC or other PARENTING Courses?

  • More information below:

    Follow the link below and complete the steps under New or Returning students. Click Here for Parenting Program Registration

    To find the current class schedule please visit noce.edu/schedule

    Follow the appropriate instructions below: In the DOWNLOADABLE SCHEDULE, click 2021 “Summer Schedule” and scroll to the Parenting course section.

    In the SEARCHABLE CLASS SCHEDULE, all parenting courses are categorized under Parenting (PARN) or Building Trauma-Informed Communities (BTIC). Love and Logic(R) courses are part of the (PARN) curricula.

    Parenting Program Contact Information: 714.808.4909 or parenting@noce.edu

    Registration Contact Information: 714.808.4769 or starhelp@noce.edu

35. How can I register for OLDER ADULTS (EMERITUS) Courses such as Body & Mind, Mature Driving, and Creative Arts?

Follow the link below and choose the appropriate “New Student” or “Returning Student” tabs to find registration steps: Emeritus Program Class Registration Steps

Older Adults (Emeritus) Program Contact Information: 714.808.4909 or emeritus@noce.edu
Registration Contact Information: 714.808.4769 or starhelp@noce.edu