Frequently Asked Questions
I Forgot My:
Student/myGateway ID number
1. I was previously enrolled but I don’t remember my Student/myGateway ID number. How do I get my Student/myGateway ID number?
Click “Forgot username” under Login on myGateway at mg.nocccd.edu Or email starhelp@noce.edu with the following information:
- Full Name
- Date of Birth
- Telephone Number or Address
- Statement: “May I have my Student ID number?”
E-mail Address
2. I don’t remember what email I used on my account. How do I check?
Email starhelp@noce.edu from the email address you would like to use as your preferred email. Please provide the following information:
- Full Name
- Student/myGateway ID number (if available)
- Date of Birth
- Telephone number or Address
- Statement: “Please update my preferred email address.”
Password to myGateway and Canvas
3. I forgot or have not created my password to myGateway and Canvas. How can I change or create it?
Click “Forgot password” under Login on myGateway at mg.nocccd.edu. Or Click Here to download the How to Change or Create Password Instructions
I Need:
Student email address
4. How can I request a student email address?
Follow the instructions on how to request a @student.nocccd.edu email address by clicking the following link: How to Request a Student E-mail Address Click Here *Please note: this will make your @student.nocccd.edu your preferred email address. If you would like to keep your personal email as preferred, do not follow the instructions.
Laptop
5. How can I request a laptop?
Please visit www.noce.edu/laptop to request a laptop loan. For additional questions please contact laptoploan@noce.edu.
Information about the DISABILITY SUPPORT SERVICES (DSS) Program
6. How can I get information about the DISABILITY SUPPORT SERVICES (DSS) Program?
Follow the link to find information about the Disability Support Services (DSS) Program: Click Here for Program for Adults with Disabilities Information
Contact Information: Disability Support Services Program, 714.484.7057 or disabilitysupport@noce.edu
Appointment with a DISABILITY SUPPORT SERVICES (DSS) Counselor
7. How can I make an appointment with a DISABILITY SUPPORT SERVICES (DSS) Counselor?
Contact the Disability Support Services (DSS) Program at 714.484.7057 or disabilitysupport@noce.edu and provide the following information:
- Full Name
- Student/myGateway ID number (REQUIRED)
- Telephone Number
- Morning or Evening Availability
- Statement – “I would like to make an appointment with a Counselor.”
If you do not have Student/myGateway ID number, please apply for one using the following link: www.noce.edu/apply
Registration & Enrollment:
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8. Where can I find what courses are being offered?
Visit www.noce.edu/schedule and open the appropriate PDF.
To search for a Course Registration Number (CRN), please review the class schedule. -
9. I am a new student, how can I apply and register for courses?
All students need a Student/myGateway ID number before registration. Please apply to NOCE to receive a Student/myGateway ID# by following these instructions:
Once you receive your Student/myGateway ID number, please follow appropriate registration steps based on your program or courses.
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10. How do I register, waitlist or drop courses on MyGateway?
Please follow the instructions in the following links:
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11. Can I register for more than one program? For example, High School Diploma Program and Medical Assistant?
Yes, however, you must be sure to follow the registration steps for each program.
Follow appropriate registration steps based on your program or courses. To view program options, please visit the following link: Click Here for NOCE Programs
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12. I am waitlisted for a course, how do I know if I can register?
Career Technical Education Courses:
- After the course start date, if a seat becomes available, the CTE Office will contact the students by email on the waitlist to see if they want to add the course. Students will be given a deadline of 24 hours to respond back and then be added if they accept. If they do not respond within 24 hours to accept, the CTE office staff will continue to go down the waitlist until all available slots are filled.
English as a Second Language:
- Please contact the ESL Office at 714.808.4682 or esl4all@noce.edu to confirm the status of your waitlist.
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13. How can I confirm that my registration, waitlist, or drop went through?
Please follow instructions to confirm your registration/schedule: How to Confirm your Class Schedule.
Need more help? please contact 714.808.4679 or email starhelp@noce.edu -
14. What happens after I register? How do I start my class?
If you register Before the Class Start Date:
Your course will be available on Canvas on the first day of class, as seen in the schedule by logging into www.noce.edu/canvas using the same log-in information as myGateway.
If you register After the Class Start Date:
Your course will appear on Canvas 24 hours after registration by logging into www.noce.edu/canvas using the same log-in information as myGateway.
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15. How can I request an Enrollment/Attendance Verification, or an Official Transcript?
Please submit the form(s) to starhelp@noce.edu for processing.
*Please note: Each student receives two free copies; after that, each copy is $5.00.- Enrollment/Attendance Verifications will be sent to your email address as an official pdf. Click Here to download Verification Request Form.
- Official Transcripts will be mailed to the address provided on the request form in a sealed envelope. Click Here to download Transcript Request Form.
*Due to COVID restrictions there are no RUSH options; requests may take up to 10 business days for processing.
You may also find the request forms by visiting the NOCE Records Forms page by following the link: Click Here to visit Records Office Forms Page -
16. How do I make an appointment with a Counselor to find out what courses or program to register for?
Please make an appointment with a Counselor by sending an email to counseling@noce.edu or call 714.808.4682 and leave a message with your contact information:
- Full Name
- Student/myGateway ID number
- Telephone Number
- Program you are in/interested
- Morning or Evening Availability
If you do not have a Student/myGateway ID number, please apply for one using the following link: www.noce.edu/apply.
Technical Questions
17. I submitted a password reset but have not received an email.
Please be sure to check your Spam or Junk folder. If you still can’t see the email, please contact starhelp@noce.edu
18. Receiving “CAS Unavailable” error when attempting to log into myGateway or Canvas?
This means the language setting on your device is set to another language. Please reset your language to “English” to be able to log in.
19. I applied and received my CCCID but cannot log into myGateway, what can I do?
This means you have completed part 1 of 2 of the application. Please log back into your application to complete part 2 by clicking the following link: Click Here to Apply (opencccapply.net)
Instructions: How to Apply to NOCE – Application Part 2
20. How can I update my name if it is spelled incorrectly or I have made a change?
Please complete the “Student Information Change Form” (click here to download) and submit it to starhelp@noce.edu with the following:
- Copy of government issued photo ID with the correct/updated name (example: driver’s license, passport)
AND
- Legal document confirming previous name (example: marriage license, court request, or previous driver’s license)
You may also find the form by visiting the NOCE Records Forms page by following the link: Click Here to visit Records Office Forms Page
21. What if I received a “COHORT RESTRICTION” error in myGateway/webstar when trying to register for a class?
This means the course requires an Online Orientation before registration. Please follow instructions and complete appropriate Orientation: How to complete Online Orientation
22. I tried registering but I am receiving a “Call Starhelp” or “Call CTE” error, what can I do?
Email starhelp@noce.edu with the following information:
- Full Name
- Student/myGateway ID number
- CRN(s) of course(s) you would like to add
You will receive a confirmation email if you were registered, waitlisted, or require pre-requisites.
23. I do not see my course in Canvas, what can I do?
First, confirm your registration online by following the instructions in the link: How to Confirm your Class Schedule.
- If you are not registered, please follow steps in question 10 to complete registration.
- If you are registered, please refer to question 14 to identify when your course will appear in CANVAS.
Need more help? please contact 714.808.4679 or email starhelp@noce.edu
24. I need technical help with Canvas and/or ZOOM, who can I contact?
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Please contact the Business and Computer Skills Lab – More details below
Please contact the Business and Computer Skills Lab at 714.808.4712
- Monday – Thursday
- 10 a.m. – 6 p.m.
You can also click on the following link and scroll down to “What is Canvas?”: Click Here to visit Technical Support for Students
You will find three videos with information regarding Canvas and a “Canvas Student Guide” that will show you how to access your course in Canvas and/or upload and download assignments in Canvas.
Course and Program Questions
25. How can new or returning students register for the CAREER TECHNICAL EDUCATION (CTE) Program?
Click on the following link to find the steps you need to register in Career Technical Education (CTE) classes: Click Here to visit CTE Registration Steps
Then click on “New Students” OR “Returning Students” to find appropriate steps. Contact Information: Career Technical Education Program, 714.808.4915 or careers@noce.edu
26. How can I get information about the COLLEGE PREPARATION Program and Courses?
Follow the link to find information about the College Preparation Program: Click Here for College Preparation Program Information
For registration steps for new and returning students, follow the link: Click Here for College Preparation Classes Registration Steps
Contact Information: Juliana Fariña, 714.808.4607 (option 4) or jfarina.ah@noce.edu
27. How can I find and/or register for PERSONAL ENRICHMENT – COMMUNITY SERVICES Courses such as Notary Public, Business & Professional Development, Fine & Applied Arts, Language Arts, and Physical Fitness?
Follow the link below and complete steps 1 through 4: Click Here for Personal Enrichment Course Registration Steps.
Contact Information: Personal Enrichment – Community Services part of Lifeskills Education Advancement Program (LEAP): Community Services, 714.808.4909 or grow@noce.edu
28. How can a new or returning student register for ENGLISH AS A SECOND LANGUAGE (ESL) Courses?
Follow the link to find the steps you need to register in the English as a Second Language (ESL) Program: Click Here for ESL Registration Information. Then click on “New Students” OR “Returning Students” to find appropriate steps.
Contact Information: English as a Second Language Program, 714.808.4638 or ESL4ALL@noce.edu
29. How can new or returning students register for the GED/HiSET PREPARATION Courses?
- NEW STUDENTS Click on the link below and follow steps 1 through 4 at the top of the webpage.
- RETURNING STUDENTS Click on the link below and follow steps 1 through 2 at the bottom of the webpage.
Click Here for GED/HiSET Course Registration Steps
30. How can new or returning students register for the GED/HiSET PREPARATION OPEN ENTRY LAB?
To register for the open entry lab please contact wilshirelearningcenter@noce.edu with the following information:
- Full Name
- Telephone Number
- Student/myGateway ID Number
31. What is the difference between the HIGH SCHOOL DIPLOMA Program and the GED/HiSET PREPARATION Program?
Click on the following link: Click Here to visit GED/HiSET Preparation Information.
It will take you to the “GED/HiSET Preparation” page; then scroll down to “High School Diploma vs. GED/HiSET” to find important facts to consider when trying to decide whether registering for the High School Diploma Program or the GED/HiSET Preparation Program.
32. How can new or returning students start the HIGH SCHOOL DIPLOMA Program?
- NEW STUDENTS Click on the link below and complete steps 1 through 7 at the top of the webpage.
- RETURNING STUDENTS Click on the link below and scroll down to “Returning Students: Register for Classes”.
Click Here for High School Diploma Registration Steps
To review your remaining requirements, be sure to make an appointment with a Counselor at 714.808.4682 or email counseling@noce.edu
33. How can I register my children for KIDS’ COLLEGE CLASSES?
Follow the link below and complete steps 1 through 4 under “Registration Steps” to register your child in NOCE’s Kids’ College and Teen Program Courses: Click Here for Kids and Teens Courses Registration Steps
Contact Information: Kids’ College and Teen Program: Part of the Lifeskills Education Advancement Program (LEAP): 714.808.4909 or grow@noce.edu
34. How can I register for LOVE & LOGIC or other PARENTING Courses?
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More information below:
Follow the link below and complete the steps under New or Returning students. Click Here for Parenting Program Registration
To find the current class schedule please visit www.noce.edu/schedule
Follow the appropriate instructions below: In the DOWNLOADABLE SCHEDULE, click 2021 “Summer Schedule” and scroll to the Parenting course section.
In the SEARCHABLE CLASS SCHEDULE, all parenting courses are categorized under Parenting (PARN) or Building Trauma-Informed Communities (BTIC). Love and Logic(R) courses are part of the (PARN) curricula.
Parenting Program Contact Information: 714.808.4909 or parenting@noce.edu
Registration Contact Information: 714.808.4769 or starhelp@noce.edu
35. How can I register for OLDER ADULTS (EMERITUS) Courses such as Body & Mind, Mature Driving, and Creative Arts?
Follow the link below and choose the appropriate “New Student” or “Returning Student” tabs to find registration steps:
Click Here to view Emeritus Program Class Registration Steps
Older Adults (Emeritus) Program Contact Information: 714.808.4909 or emeritus@noce.edu
Registration Contact Information: 714.808.4769 or starhelp@noce.edu