StarHelp FAQs

Frequently Asked Questions

I Forgot My:

Student/myGateway ID number

I was previously enrolled but don’t remember my Student/myGateway ID number. How can I retrieve it?

Visit myGateway and choose “Forgot Username.” If unsuccessful, may follow the steps below:

• Call (714) 808-4679 and confirm your Full Name, Date of Birth, Phone# or Address on file

E-mail Address

I don’t remember what email I used on my account. How do I update it?

To update your email fill out the Student Information Change Form found on the Records Office Forms page.

• Password to myGateway and Canvas

  I forgot or have not created my password to myGateway and Canvas. How can I change or create it?

  

  Click “Forgot password?” under Login on myGateway. Or Canvas (noce.edu/canvas)

  • Enter your Student ID (also known as your myGateway username).
    • If you don’t know your Student ID, choose the “Forgot Username” link on the log-in page.
  • Choose the “Forgot Password?” button to continue.
  • Enter 6-digit One Time Passcode (OTP) sent to your email address or phone number and click “Continue” (Learn more about OTP 2 Factor Authentication).
  • Type a new password of your choosing twice and click “Continue.”
  • Click “Continue Logging In” and use a new password for successful login. 

I Need:

My student email address

How can I request a student email address?

Follow the instructions on how to access your @student.noce.edu e-mail address: How to access your student e-mail address

A laptop

How can I request a laptop?

You can request a laptop with Student Technology Support Services. Please visit noce.edu/laptop to request a laptop loan. For additional questions please contact StudentTechSupport@noce.edu or visit the Student Technology Support Services page.

Registration & Enrollment:

• Where can I find what courses are being offered?

  Visit noce.edu/schedule and open the appropriate PDF.
  To search for a Course Registration Number (CRN), please review the class schedule.
• I am a new student, how can I apply and register for courses?

  All students need a Student/myGateway ID number before registration. Please apply to NOCE to receive a Student/myGateway ID# by following these instructions:

  • How to Create an OpenCCC Account – Application Part 1
  • How to Apply to NOCE – Application Part 2
  • How to Apply to NOCE – Walkthrough Video

  Once you receive your Student/myGateway ID number, please follow appropriate registration steps based on your program or courses.
• How do I register, waitlist or drop courses on MyGateway?

  Please follow the instructions in the following links:

  • How to Register for Classes
  • How to Add Yourself to the Waitlist
  • How to Drop a Course/Class
• I am waitlisted for a course, how do I know if I can register?

  English as a Second Language: Contact the ESL office at (714) 808-4683 (option 1)  or esl4all@noce.edu.

   

  Career Technical Education, College Preparation, GED/HiSet Preparation, Parenting, and Older Adult (Emeritus) Courses:
  Students added to the waitlist are not guaranteed enrollment into any class and must meet all registration requirements. Waitlisted students are accepted into a class as space is available and in the order they have been placed on the waitlist. 

  If a seat becomes available, students on the waitlist will be notified by an automated e-mail (noreply@nocccd.edu). The student must register by the 24-hour deadline indicated in the notification, which begins when the email is sent. The student will be dropped from the waitlist if the deadline is missed.  

   

  Visit this page to learn how to register from the waitlist instructions Step 6, or contact Admissions and Records at (714) 808-4679 or starhelp@noce.edu for registration assistance.

  
  Online Classes: The waitlist process is only valid through the end of the first week of the class.  

  In-person Classes: The waitlist process is only valid through the day of the first class meeting.  **Parenting and Older Adults Courses enrollment is ongoing an dependent on availability.

  Only officially registered students may attend class. A waitlisted student is not officially registered into the class until they have completed the registration process to be added to the roster through self-registration or through Admissions and Records.  
• How can I confirm that my registration, waitlist, or drop went through?

  Please follow the instructions to confirm your registration/schedule: How to Confirm your Class Schedule.
  Need more help? please contact (714) 808-4679 or email starhelp@noce.edu
• What happens after I register? How do I start my class?

  Online Courses:

  If you register Before the Class Start Date:

  Your course(s) will be available on Canvas on the first day of class, as seen in the schedule by logging into noce.edu/canvas using the same log-in information as myGateway.

  If you register After the Class Start Date:

  Your course will appear on Canvas 24 hours after registration by logging into noce.edu/canvas using the same log-in information as myGateway.

  In-Person Courses:

  Arrive to class on the first date on the day, time, and location indicated in the schedule. Attendance on the first day of class is mandatory for Career Technical Education, College Preparation, GED/HiSet Preparation, and Parenting courses; registered students who do not attend the first-course meeting may be dropped if a waitlist exists for the class. 
• What is the attendance policy for Career Technical Education (CTE) courses, including the deadline for adding courses?

  For comprehensive details on attendance policies, including the deadline for adding courses, please visit our Academic Policies page. Navigate to the ‘Career Technical Education Policies’ section to find information on both ‘In-Person Attendance’ and ‘Online Attendance.’

Technical Questions:

• I chose “Forgot Password” and received the error message “Invalid Username Provided” after typing my ID number in the Username field: 

  Please email the IS Help Desk (ishelpdesk@nocccd.edu) with the information below:

  • Full Name 
  • Student ID 
  • Screenshot of error message
• I applied and received my CCCID, but I haven’t received a Banner/Student ID to log into myGateway. What should I do?

  This means you have completed part 1 of 2 of the application. Please log back into your application to complete part 2 by clicking the following link: Apply (opencccapply.net)
  Instructions: How to Apply to NOCE – Application Part 2

  Click here for a video walkthrough. 
• How can I update my name if it is spelled incorrectly or I have made a change?

  Please complete the “Student Information Change Form” to updated your name.

  You may also find the form by visiting the NOCE Records Forms page by following the link: Records Office Forms Page
• What if I received a “COHORT RESTRICTION” error when trying to register for a class?

  This means the course requires an Online Orientation before registration. Please follow the instructions and complete the appropriate Orientation: How to complete Online Orientation
• I tried registering but I am receiving a “Call Starhelp” or “Call CTE” error, what can I do?

  Call Starhelp at 714-808-4679 or call the Career Technical Education Department (CTE) at 714-808-4915. 
• I do not see my course in Canvas, what can I do?

  First, confirm your registration online by following the instructions in the link: How to Confirm your Class Schedule.

  • If you are not registered, please see the How to Register instructions to register for the course. 

  • If you are registered, Your course will appear on Canvas 24 hours after registration by logging into noce.edu/canvas using the same log-in information as myGateway.

  Need more help? please contact (714) 808-4679 or email starhelp@noce.edu
• I need technical help with Canvas and/or ZOOM. Who can I contact?

  1. Online Assistance:

  Online step-by-step instructions on how to log into and use Canvas, view the Canvas video.  
  Use the “Inbox” option in Canvas to message the instructor for assistance.  

   

  2. In-Person Assistance at Anaheim Campus:

  Anaheim Campus: 1830 W Romneya Dr.; Anaheim, CA 92801 

  You can find each department’s hours on their respective pages at the following links:

  Student Technology Support Services
  

  Career Skills and Resource Lab 
  

  Anaheim Learning Center
  

   

  3. Canvas Customer Support:

  You can also call Canvas Customer Support at (800) 203-6755