Services We Offer:

The Student Technology Support Services program provides technical support to NOCE students such as:

myGateway & Canvas Login Help – assistance signing in, resetting or creating a new password.

Student Email Support – how to access your NOCE email and Microsoft applications (Office 365, My Apps portal).

Multi-Factor Authentication (MFA) – help with one-time passwords (OTP), and two-factor authentication for myGateway and Microsoft accounts.

Campus WiFi Connection – guidance on connecting your device to campus WiFi.

    Laptop & Hotspot Loan Program – borrow a laptop or hotspot for your classes, including:

    • Laptop distribution & collection
    • Hotspot (MiFi) distribution & collection
    • Help with loaned device issues – basic troubleshooting or replacement if needed
    • Tips for using your loaned laptop (shortcuts, navigation, setup help)

    Laptop & Hotspot Loan Program

    Need a laptop? NOCE can help

    Need a laptop or hotspot? We can help!

    Requirements:
    • Enrollment in at least one online or hybrid course
    • A Student Educational Plan (SEP) issued within the past year. To create or update your SEP, call (714) 808-4682 or email counseling@noce.edu

    NOTE: Laptops and hotspots are unavailable for students taking in-person classes only. In-person only students can use our labs: Career Skills and Resource Lab, Learning Center, or ESL Student Support Center.

    How to Request a Laptop:

    1.) Make a Reservation

    • Visit: noce.edu/laptop to access the Laptop Loan Reservation Form via MyGateway.
    • Complete the Laptop Loan Reservation Form at least 1 day before you want to pick up your laptop.
    • On the form, you’ll select a pick-up day. The form will show you the hours and locations available at our three centers.
    • Need help logging in to MyGateway? Our STSS team can assist you, or you can contact StarHelp at (714) 808-4679 or starhelp@noce.edu.

    2.) Pick-Up Your Laptop

    Bring the following items when you arrive:

    • Your confirmation number (from the reservation email)
    • Your student ID card or most recent Class Schedule with your name and ID number
    • Your most recent Student Educational Plan (SEP). To create or update your SEP, call (714) 808-4682 or email counseling@noce.edu

    How to Request a Hotspot:

    Hotspots are available upon request for eligible students, subject to availability. To request a hotspot, call us at (714) 808-4706, email StudentTechSupport@noce.edu, or visit us in person during our available hours.

    Student Emails Assistance

    How can I request a student email address?

    Check out the how-to guide and follow the instructions on how to access your @student.noce.edu e-mail address.

    How-To Guide

    Multi-Factor Authentication Assistance

    Need help with either myGateway or Microsoft Office multi-factor authentication process?

    Contact our office at StudentTechSupport@noce.edu. Or visit us at the Anaheim Campus.

    Want to try it for yourself?

    Follow the step-by-step guide on how to enable 2FA.

    Follow the step-by-step guide on how to access your student e-mail.