Advance your career with training in Customer Relations.
NOCE’s Customer Relations Certificate was created to build upon what you learned in the Office Assistant, Introduction Certificate Program. If you like to use computers and help people get the help they need, you will want to enroll today!
The Customer Relations Certificate from North Orange Continuing Education advances your training to include hands-on courses in customer service, information management, and using computers. Complete the program to reach a higher level in your administrative skills.
What You’ll Learn
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Students who complete the program will learn to:
- Use Microsoft Office at a professional level
- Type a minimum of 50 net words per minute (NWPM) with five or fewer errors
- Perform administrative tasks such as trip planning, file management, and preparing payroll
- Create letters, memos, and reports with proper business formatting
- Answer phone calls and take messages
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To be eligible, you must:
- Be 18 years or older
- Complete an NOCE Admissions Application
- Complete online orientation at least 24 hours before registering
- Recommended: Have basic English language reading, writing, and speaking skills, and/or be at an ESL Intermediate High level
- Recommended: Have basic math skills
- Program Guide
Keep Learning!
NOCE certificate programs can put you on the path for exciting new career opportunities and more earning potential.
As a Customer Relations Assistant, you’ll help your office run more efficiently. Often, this involves managing information: setting up meetings and appointments, organizing files, and providing information by phone and e-mail. Some roles may also include doing research and managing projects.
You’ll get training on the latest business computer software, practice interviewing, and develop the skills to become a valuable administrative team member.
Career Highlights and Opportunities
- English language proficiency – reading, writing, and speaking skills usually at or above an ESL (English as a Second Language) Intermediate High level
- Time management
- Active listening
- Basic computer and software knowledge
- Character skills like integrity, dependability, independence, and attention to detail
- Administrative Manager
- Executive Assistant
- Office Manager
- Project Coordinator
Frequently Asked Questions
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What do I receive when finished and how long does it take?
Students who complete the Customer Relations Certificate program will receive a certificate. The program can be completed in 16 months.
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How much does it cost?
The Customer Relations courses are tuition-free. However, students are responsible for covering the cost of textbooks, software, course supplies, and a parking pass. Your course instructor(s) will provide an estimate for the cost of required textbooks, software, and course supplies during your first course meeting.
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What are the jobs and how much do they pay in California?
Career opportunities include positions such as customer relations assistant, secretary, administrative assistant, administrative associate, office assistant, or clerk typist.
- Average Hourly Wage: $22.00 to $25.00
Note: Salary and employment outlook is for Orange County, CA, and will vary depending on skill, experience, employer, and geographic location.
